Shipping policy
Shipping Policy
Thank you for shopping at My Pet Sector. We’re committed to getting your order to you as quickly and smoothly as possible. Please read the details of our shipping policy below.
📦 Shipping Timeframes
- Standard Shipping: Orders are typically delivered within 5 to 14 business days, depending on your country and the accuracy of the shipping address provided.
- Personalized Items: For custom-made products, delivery can take up to 30 business days, depending on the personalization type and manufacturer.
📨 Order Confirmation & Tracking
Once your order is confirmed and dispatched, we’ll send you an email with a tracking number so you can follow your package every step of the way.
🏠 Address Accuracy
Please ensure your shipping address is complete and correct at checkout. Orders with incorrect or incomplete addresses may be delayed or undeliverable. We are not responsible for shipping issues caused by incorrect address information.
🌍 International Shipping & Customs
- We ship mainly to EU countries at this time.
- Delivery times may vary by country and may be affected by local customs processing.
- Customs, duties, and taxes are already included in your order total — you will not be charged any additional fees upon delivery.
- Rarely, customs procedures may cause delays. We appreciate your patience and will support you throughout the process.
❗ Delayed or Missing Orders
If your package hasn’t arrived within the expected delivery window or is significantly delayed, please reach out to us at support@mypetsector.com . We’ll assist you as quickly as possible.