Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. Where do you ship from?

We work with trusted suppliers and manufacturers from various locations. Your order may ship from different warehouses depending on your location and the product ordered to ensure timely delivery.

2. How long does shipping take?

Standard shipping typically takes 5 to 14 business days, depending on your location. Personalized items may take up to 30 business days due to customization and production time.

3. How can I track my order?

Once your order is confirmed and shipped, you will receive an email with a tracking number. You can use this to monitor the delivery status at any time.

4. Can I return an item?

Yes, we accept returns within 14 days of delivery. The item must be unused, in original condition, and in its original packaging. Visit our Return & Refund Policy page for full details.

5. Do I have to pay customs or import fees?

No. All customs, duties, and taxes are included in the price at checkout. You won’t need to pay anything extra upon delivery.

6. What should I do if my order is delayed or missing?

If your order hasn't arrived within the estimated time or seems significantly delayed, please contact us immediately at support@mypetsector.com so we can assist you.

7. Can I change or cancel my order?

If your order hasn’t been processed yet, we may be able to change or cancel it. Please contact us as soon as possible after placing your order.

8. Do you offer personalized items?

Yes! We offer a variety of customizable products. Please note that personalized orders may have longer processing and shipping times (up to 30 business days).